FAQ

We’ve designed the shopping experience at Cancerawarenessshirt to be straightforward, but we know questions can come up at any stage. The following sections walk through the entire journey—from the moment you consider a purchase to the point where a return is fully resolved—so you can find what you need without hunting through a rigid list of questions.

Before You Order

You don’t need to create an account to shop with us; guest checkout is always available. That said, having an account unlocks a few conveniences: a faster checkout process, the ability to easily review your order status and history, and updates about new releases and special promotions. If you already have an account but can’t recall your password, the login page includes a “Lost password?” link that will guide you through creating a new one.

All prices on our site are listed in US Dollars, and every transaction is processed in that currency. If your card uses a different currency, the final amount will be calculated using the daily exchange rate set by your card issuer on the date they process the payment.

Placing and Managing Your Order

When you’re ready to check out, we accept VISA, Mastercard, AMEX, and PayPal. We do not process payments via personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Promotion and discount codes are a great way to save, but please note that they cannot be combined with other promotions or discounts unless we explicitly state otherwise.

We understand that details can change. If you realize you’ve entered the wrong email address, reach out to us and we can update your email, name, or address on file. However, we are unable to modify the order itself once it’s been placed. For shipping, the address must be entered using English characters; if your address contains non-English letters, please substitute them with the closest English equivalents (for example, “?” can become “c”). Once an order is processed or shipped, the shipping address cannot be revised, so we recommend using a residential address rather than a vacation address, as customs hold times are unpredictable.

Regarding cancellations, we reserve the right to accept or decline an order at any point after it’s received, even after you’ve seen a confirmation or after a credit card has been authorized. If an order is canceled after authorization, a credit will be issued to the original payment method. Should you decide to cancel after placing an order, a cancellation fee of 30% of the Total Price applies in all cases—even if the cancellation happens moments later—because the merchant processor and credit card networks charge us a fee for cancellations. Orders that have already been packed or shipped cannot be canceled.

Payment and Security

Your payment information is handled with care. When you make a purchase online, all details are entered on an SSL-secured page. That information is SSL-encrypted and transmitted directly to our credit card provider’s network for authorization and approval. At no point is your credit card information stored on our servers.

Shipping and Delivery

Orders are processed and shipped from our warehouse Monday through Friday, excluding weekends. During holidays and sale seasons, please allow extra handling time. If you haven’t received a tracking confirmation within 5 business days of completing your payment, we encourage you to get in touch with us.

Delivery speed depends on the shipping option you select at checkout. For a detailed look at available methods, our Shippings page has the specifics. Once your package leaves our facility, we’ll email your tracking information—typically within one day, as tracking details usually become available 24 hours after shipment. We are not responsible for delays caused by your country’s customs department.

Free shipping is available on orders that meet the minimum required amount, though this excludes discounted items, sale products, and oversized or overweight packages. Eligible orders will be sent via economy shipping.

Receiving Your Order

When your package arrives, take a moment to inspect it. The prices on our site are tax-free in US Dollars, meaning you may be responsible for import taxes, duties, and related customs fees once the order reaches its destination. These charges are determined by your local customs office and are your responsibility; we do not cover them. For more information on potential fees, please contact your local customs office directly.

If something is missing from your order, contact us immediately. For situations involving incorrect, missing, or defective merchandise, you must notify us within 7 days of receiving your order. Please include your order number, photographs of the items, and any relevant references from the packaging. We will work to resolve the issue as quickly as possible.

Returns and Refunds

If you’re not satisfied with your purchase, you can submit a return request within 30 days of receiving your order. Include your order number and the reason for the return. Our team will review the request and, if approved, provide you with the next steps. All returned items must be in their original condition with packaging intact, and any items marked as final sale in our Returns Policy cannot be returned. Please be aware that all return shipping fees and any other miscellaneous costs are the customer’s responsibility.

Once your return reaches us, processing can take up to 14 business days. We’ll send you an email confirmation when it’s complete. Refunds are always credited back to the original form of payment. For credit or debit card purchases, the refund will be sent to your card-issuing bank within 7-10 business days of us receiving the returned item or processing the cancellation request. The time it takes for the credit to appear on your account depends on your bank, so we recommend contacting them directly if you have questions about the posting timeline. If you haven’t seen the credit after some time, your first step should be to reach out to your bank or credit card company.

If any part of this process leaves you with unanswered questions, our team is here to help at [email protected].